Ordering & Payments
If a product is out of stock can I still place an order and notify me when its back in stock?
Yes, almost all products will be again available if still visible online. The best way would be to either call us on 08 9381 3281 or email firstname.lastname@example.org and we can give you further information on how to proceed. We can either call or email you when its back in stock and up online.
Cant find what your looking for?
If you don't see a product you are searching for, it does not necessarily mean we do not have it or cant get it. We do our best to have our online store up to date as much as possible and have new products coming into store all the time. If you are after a particular item, please call or email us and we will do our best to source the product. It may even be in store, on its way or just not uploaded online yet.
Do you send orders gift wrapped for another person?
Yes, we can send an order and gift wrap to anyone you like. Simply put the recipients details in the shipping page and within the notes section on the order page add a message explaining that you would like the order to be gift wrapped. Eg: Wedding, birthday or thank you gift! We have a selection of cards that we will happily match up to your gift and include a message for you.
What forms of payment do you accept?
We accept MasterCard, Visa, American Express & PayPal.
If you would prefer to speak to one our staff members before ordering, you are more than welcome to call the store and pay over the phone via credit card and we can get your postage details and post out to you that way.
How do I use a discount code?
On the final stage of ordering you can add the discount code that you've received in the Discount Code section. This will then be taken off your final total.
Look out for discount codes on Instagram or VIP emails.
However, we will always try to have our best prices on products all year round.
Returns and Warranties
What is your return policy for change of mind or incorrect choice?
We offer you 30 days to exchange or refund if you change your mind or make an incorrect choice. Simply send the item back to us within 30 days of receiving it and we will offer you a refund of the final price minus freight. The item needs to be returned in original condition and packaging and return postage will be at your own cost. Please let us know before sending something back so we guide you through the easiest way to do it.
What happens if the order is damaged or not as described upon receiving it?
If the product arrives faulty or not as described, we'll exchange or refund it to you straight away at no extra cost. Simply contact us on 08 9381 3281 or email at email@example.com and we will help you get the issue sorted as quickly as possible.
Who do you use for shipping?
We use Australia Post for all deliveries and unless requested, both express and registered post require a signature on arrival.
Where do you ship to?
We ship to all states and territories around Australia including PO boxes, residential and businesses. When shipping to any business, please ensure you have both name of the business and name of the person who's receiving the product
How much does shipping cost?
All orders over $100 are free of any shipping charges.
A standard rate of $9.95 is applied to all orders under $100.00
How long does shipping take?
Shipping takes anywhere from 2 - 7 working days with Australia Post depending on destination. We will provide with a tracking number.
If you need your order in a certain time please call before ordering. If you located not too far from us, or one of our staff members are passing by your area, we can always try and drop it to your door step for a quicker delivery process if possible.